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Entries Tagged as 'Podcasts'

Qwest Voice of the Customer Program Receives Industry Recognition

May 17th, 2010 · No Comments · Best Practices, Customer Engagement, Customer Reference Programs, Podcasts, Program Content, Program Metrics, Tools

Qwest’s Voice of the Customer program receives prestigious B2B Marketing award.

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Podcast best practices

December 8th, 2009 · No Comments · Customer Reference Programs, Podcasts, Program Content, Social Media

I was asked recently about best practices in podcasting. Items that immediately came to mind included ‘Length’, ‘Serialization’, ‘Audience’, ‘Delivery Mechanism’, and ‘Topic’.

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Part III – Customer Reference Program Metrics: An Interview with Abby Atkinson, Infor

September 25th, 2009 · No Comments · Customer Reference Programs, Podcasts, Program Metrics

Hear from one of the leaders in defining meaningful customer reference program metrics: Abby Atkinson of Infor.

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Part II – Customer Reference Program Metrics: An Interview with Abby Atkinson, Infor

June 24th, 2009 · No Comments · Customer Reference Programs, Podcasts, Program Metrics

Hear from one of the leaders in defining meaningful customer reference program metrics: Abby Atkinson of Infor.

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Customer Reference Program Maturity Model Podcast – Element 11: Horizontal Integration

June 18th, 2009 · No Comments · Customer Reference Program Maturity Model Podcasts, Customer Reference Programs, Podcasts

This podcast provides our vision for coordinating customer reference activities between marketing teams across the enterprise for more effective leverage of your most important selling assets.

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Customer Reference Program Maturity Model Podcast – Element 10: Program Promotion

June 5th, 2009 · No Comments · Customer Reference Program Maturity Model Podcasts, Customer Reference Programs, Podcasts

Customer Reference Program promotion, from launch forward is so critical to creating momentum and support from key executives. Here is a discussion of what’s worked for our clients and how to get off to a great start.

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Part I – Customer Reference Program Metrics: An Interview with Abby Atkinson, Infor

May 27th, 2009 · No Comments · Customer Reference Programs, Podcasts, Program Metrics

Hear from one of the leaders in defining meaningful customer reference program metrics: Abby Atkinson of Infor.

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Customer Reference Program Maturity Model Podcast – Element 9: Staff Composition, Organization & Perspective

May 19th, 2009 · No Comments · Customer Reference Program Maturity Model Podcasts, Customer Reference Programs, Podcasts

We’ve all seen the difference that having the right team in place can make. Starting with having the right amount of resources to be successful, the team then needs the right personalities, personalities, skill sets, and experience. This podcast describes how to build the best team possible.

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Customer Reference Program Maturity Model Podcast – Element 8: Customer Reference Relationships

May 7th, 2009 · No Comments · Customer Reference Program Maturity Model Podcasts, Customer Reference Programs, Podcasts

This podcast provides actionable ideas about achieving customer reference breadth and depth relative to commitments, and establishing a more strategic perception of the program from the customer’s vantage point.

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Customer Reference Program Maturity Model Podcast – Element 7: Managing Upward

April 30th, 2009 · No Comments · Customer Reference Program Maturity Model Podcasts, Customer Reference Programs, Podcasts

Gaining executive support for your customer reference management program is critical for success. This podcast includes tips for establishing and maintaining support over the long term.

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